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The screen capture will be automatically saved in the default Photos app under an album called Screenshots. The zipped log files can be forwarded to us via our Contact Support form. Android The instructions vary depending on the device and operating system version. Special Offers. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion. Software News. Select File then Save As and save the file to a convenient location on your computer. If the instructions above fail to work, you may wish to view an illustrated guide found on the Apple website. We recommend sending the following information to our Customer Support team and we'll do what we can to get you back playing as quickly as possible:. If these instructions do not work on your device, you can refer to your device's user manual for details on how to take a screen capture. In the search field, type PokerStars or FullTilt depending on which software you have installed and tap on the magnifying glass again. Responsible Gaming Help Languages. Tap on the search icon magnifying glass at the top of the page. COM at the end to the appropriate license e. A description of the issue. First, load our app on your mobile device and log in. Live Poker. Multi Currency. This will automatically send the files to us. View the results as a list by tapping the symbol underneath the three dots on the top right. Team PokerStars. Alternatively, the Greenbot website only available in English may help as it lists instructions based on the manufacturer. UK it will end in. Tap on the Account icon to launch the Account panel. We recommend sending the following information to our Customer Support team and we'll do what we can to get you back playing as quickly as possible: A screen capture of the error or issue you're experiencing. It's important that you send us these files as soon as you can, as they will be overwritten after 48 hours. The instructions vary depending on the device and operating system version. Select the Help button in the lobby click More first if not visible. Mobile app availability. You can follow the PokerStars Next Gen app's instructions to send log files if you can open our app but cannot log in. Reporting software issues, malfunctions or error messages Experiencing issues with our software but can't find a solution in our website's Help Centre? If you need further help, please contact support Contact support. Your log files will then automatically be saved as a. UK : com. To do this, simply follow these instructions:. Select Log Files include your username and any details related to the reason you are sending the log files. Android If you cannot open our software, you can still find the log files manually. Withdrawal Policy. Help Contact Support. How to Play. Terms and Conditions. Yes No. Go to Help. Error message: "You are already logged-in from another computer Install our software on a Mac. Mobile Cashier. However, if you cannot open our app, or if you are using our classic app and cannot log in, the option to send log files is unavailable. Click on Send Log Files , which will automatically send the log files and your explanation to us. If you have any difficulty creating the screen capture, further assistance can be found on the Apple website. If there is a file named log. Contact Us. COM, change the. Tap on the menu Android or More iOS , then:. You can still send us a screen capture if appropriate and as many details as possible about the issue you are experiencing. The file is saved as a zip file in that folder and can be sent to us via our Contact Support form. Tournament Types. Press and hold the Windows key next to the Ctrl key, it has the Windows logo on it. On the New Compressed File , insert a name for your zip file and tap Create. 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